Refunds and Exchanges

REFUND &  CANCELLATION
At KIKGERM, your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special.

We understand that Laundry Care is a personal purchase, for this reason, we will gladly issue a full provide a 3-month voucher for unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. The product would need to be shipped by you or if you require us to pick up the product, postage will be charged for the same.
Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly request us for a sample of the same.

Please note that we cannot offer exchanges or refunds on any sale, opened or used products. KIKGERM is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.

CANCELLATION POLICY
Orders once placed through www.kikgerm.com cannot be cancelled and no refunds will be made once an order has been successfully placed.

OUT OF STOCK ITEMS
We apologize for the inconvenience this may cause. Please contact us to check the earliest availability.

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